Customer Service Area

You can find answers to the most common questions below. If you would like to get in touch, please contact us by clicking here

Common Questions and Answers

How long will my order take to be delivered?

Goods are dispatched the same day on all orders placed before noon Monday to Friday and on a Monday for orders placed at the weekends.

Do you offer an express delivery service?

We would be delighted to offer this service on orders placed for delivery to the UK mainland before 12.00 midday. These orders will be delivered the following day Monday to Thursday. Orders that are placed before midday on Friday will be delivered the following Monday. Any orders placed over the weekend will be delivered on the following Tuesday. The express service is only offered to goods in stock. Please note that all courier deliveries, including Royal Mail Next Day service, will require a signature on delivery.

Do you sell gift bags and gift vouchers?

We do sell gift bags and also vouchers in £15, £25, £30 and £25 denominations.

I’ve just placed an order. Do I have to pay two lots of P&P if one item is in stock and the other one isn’t?

No, you will only pay one delivery charge per order regardless of the availability of any of the items.

Can I make an amendment or cancel an order that I placed earlier today?

Yes, we can make any changes you require as long as you phone our sales team on +44 (0)1494 783903 as soon as the order has been placed.

What are your worldwide shipping rates?

We offer a standard worldwide delivery via Airsure or International Signed For. This service is £9.95 and will take approximatley 6 days from despatch. We also offer a courier service (prices supplied at checkout) which takes approximatley 2 days from despatch.

What happens if my order hasn’t arrived within the time you allow?

If you haven’t received your order within our allowed time limit of 6 working days please contact sales@foxandchave.com. We will follow up your query with our courier.

How do I return goods?

We are sure you will be delighted with your purchase. However, if you are not completely satisfied, you may return your goods within 14 days with a copy of your invoice, for an exchange or full refund (this does not include the original postage charge.) Unless faulty, returned goods must also be in an unused condition and in their original packaging. This does not affect your statutory rights. The cost of return postage will be borne by the customer unless the goods are damaged or faulty. It is also recommended that for your own protection, customers always obtain a proof of postage when returning items. This will enable you to claim from the Post Office in the event of a loss. We can not be held responsible for any items that were not received at our offices.

What's your policy on returns for personalised products?

Due to the nature of our Personalised Collection, our usual refund policy does not apply. Any bespoke or made-to-order products cannot be returned or exchanged unless the item is faulty.

Is your site secure to use?

Our website is very safe and uses SSL encryption for total peace of mind. We encrypt any credit or debit card information to ensure your transactions with us are always totally private and protected whilst online.

How long does it take for a return to be processed and a refund applied back to my card?

Please allow up to 2 weeks for our Studio to receive your item back and to apply a refund.

Address:

Fox & Chave, 11 Amersham Road, Chesham Bois, HP6 5PD.

Call Us

Sales: +44 (0)1494 725 056
Trade: +44 (0)1494 725 056

Fax

+44 (0)1494 728660

Email

sales@foxandchave.com
Free UK Standard Delivery on all orders