Goods are dispatched the same day on all orders placed before noon Monday to Friday and on a Monday for orders placed at the weekends.
Customer Service Area
Common Questions and Answers
How long will my order take to be delivered?
Do you offer an express delivery service?
Do you sell gift bags and gift vouchers?
I’ve just placed an order. Do I have to pay two lots of P&P if one item is in stock and the other one isn’t?
Can I make an amendment or cancel an order that I placed earlier today?
Yes, we can make any changes you require as long as you phone our sales team on +44 (0)1494 783903 as soon as the order has been placed.
What are your worldwide shipping rates?
What happens if my order hasn’t arrived within the time you allow?
If you haven’t received your order within our allowed time limit of 6 working days please contact firstname.lastname@example.org. We will follow up your query with our courier.
How do I return goods?
What's your policy on returns for personalised products?
Is your site secure to use?
How long does it take for a return to be processed and a refund applied back to my card?
Address:Fox & Chave, 11 Amersham Road, Chesham Bois, HP6 5PD.
Call UsSales: +44 (0)1494 725 056
Trade: +44 (0)1494 725 056
Fax+44 (0)1494 728660